Hue7 Terms and Conditions
The following Terms and Conditions of Service apply to all artwork, graphic design, print and services provided by Hue7.
All design work is carried out by Hue7 on the understanding that the client has agreed to abide by Hue7's terms and conditions.
Copyright of all graphic design work is retained by Hue7 including copy, concepts, ideas, proofs and illustrations (unless specifically released in writing) until after all invoices have been settled.
If multiple design concepts are submitted, only one concept is deemed to be given by Hue7 as fulfilling the contract. All other artwork designs remain the property of Hue7, unless agreed in writing.
At the time of proposal, Hue7 will provide the customer with a written estimate or quotation by post or email as requested.
A copy of the written estimate or quotation is to be signed and dated by the customer to indicate acceptance and should be returned to Hue7 by email or post. Alternatively, the client may send an official order in reply to the estimate or quotation which binds the client to accept Hue7's terms and conditions. No work on a project will commence until either document has been received by Hue7.
Fees for design services to be provided by Hue7, will be set out in the written estimate or quotation that is provided to the customer. At the time of the customer's signed acceptance of this estimate or quotation, indicating acceptance of the Terms & Conditions, a non-refundable deposit of 50% of the quoted fee will become immediately due on projects worth over £500.00. Work on the project will not commence until Hue7 has received this amount.
Charges for Other Services
Charges for any additional services over and above the estimated design, will be made known to the client. They will become fully payable at the time of project acceptance.
The client will be asked to provide artwork sign off before being issued with an Invoice prior to print/artwork/publication. At this time the remainder of the fees due will become payable. Accounts which remain outstanding for 30 days after the date of invoice, may incur an extra charge of 8% plus the Bank of England base rate per month of the outstanding amount.
Payments may be made via BACS.
An account shall be considered default if it remains unpaid for 30 days from the date of invoice. Hue7 shall be considered entitled to remove Hue7's and/or the customer's material from any and all computer systems, until the amount due has been fully paid. This includes any and all unpaid monies due for services, including, but not limited to, hosting, domain registration, design and maintenance, sub-contractors, printers, photographers and libraries.
Copyrights and Trademarks
By supplying text, images and other data to Hue7 for inclusion in the customer's brochure or other medium, the customer declares that it holds the appropriate copyright and/or trademark permissions. The ownership of such materials will remain with the customer, or rightful copyright or trademark owner.
Any artwork, images, or text supplied and/or designed by Hue7 on behalf of the customer, will remain the property of Hue7 and/or it's suppliers, in which full copyright will be passed to the client upon receipt of full payment.
By supplying images, text, or any other data to Hue7, the customer grants Hue7 permission to use this material freely in the pursuit of the design and to utilise the designs in Hue7's portfolio unless agreed otherwise.
Should Hue7, or the customer supply an image, text, audio clip or any other file for use in a website, multimedia presentation, print item, exhibition, advertisement or any other medium believing it to be copyright and royalty free, which subsequently emerges to have such copyright or royalty usage limitations, the customer will agree to allow Hue7 to remove and/or replace the file.
The customer agrees to fully indemnify and hold Hue7 free from harm in any and all claims resulting from the customer in not having obtained all the required copyright, and/or any other necessary permissions.
The customer agrees that changes required over and above the estimated work or required to be carried out after acceptance of the draft design will be liable to a separate charge.
The customer also agrees that Hue7 holds no responsibility for any amendments made by any third party, before or after a design is published.
Any design, copywriting, drawing, idea or code created for the customer by Hue7, or any of it's contractors, is licensed for use by the client on a one-time only basis and may not be modified, re-used, or re-distributed in any way or form without the express written consent of Hue7 and any of it's relevant sub-contractors.
All design work where there is a risk that another party may make a claim, should be registered by the client with the appropriate authorities prior to publishing or first use or searches and legal advice sought as to its use. Hue7 will not be held responsible for any and all damages resulting from such claims. Hue7 is not responsible for any loss, or consequential loss, non-delivery of products or services, of whatever cause. The customer agrees not to hold Hue7 responsible for any such loss or damage. Any claim against Hue7 shall be limited to the relevant fee(s) paid by the customer.
The client agrees to Hue7's definition of acceptable means of supplying data to the company.
Text is to be supplied to Hue7 in electronic format as standard text (.txt), MS Word (.doc) on CD, USB data stick, via e-mail or through a web-based data transfer service.
Images which are supplied in an electronic format, are to be provided in a format as prescribed by Hue7 via CD, or electronic data format. Images must be of a quality suitable for use without any subsequent image processing, and Hue7 will not be held responsible for any image quality which the client later deems to be unacceptable. Hue7 cannot be held responsible for the quality of any images which the client wishes to be scanned from printed materials.
Additional expenses may be incurred for any necessary action, including, but not limited to, photography and art direction, photography searches, media conversion, digital image processing, or data entry services.
Design Project Duration
Any indication given by Hue7 of a design project's duration is to be considered by the customer to be an estimation. Hue7 cannot be held responsible for any project over-runs as a result of delays or interruptions imposed by the client or any third parties.
Design Project Completion
Hue7 considers the design project complete upon receipt of the customer's sign off. Other services such as printing, display panel production, filmwork, website uploading, publishing etc either contracted on the clients behalf constitute a separate project and can be treated as a separate charge.
The customer agrees to allow Hue7 to place all designs on Hue7's own website for portfolio and demonstration purposes and to use any designs in its own publicity unless agreed otherwise.
Rights of Refusal
Hue7 will not include in its designs, any text, images or other data which it deems to be immoral, offensive, obscene or illegal. All advertising material must conform to all standards laid down by all relevant advertising standards authorities. Hue7 also reserves the right to refuse to include submitted material without giving reason. Any images and/or data that Hue7 does include in all good faith, and then finds out that it contravenes these Terms and Conditions, the customer is obliged to allow Hue7 to remove the contravention without hindrance, or penalty. Hue7 is to be held in no way responsible for any such data being included.
Cancellation of orders should be made initially by telephone contact, following this, Hue7 will need formal notification in writing. The client will then be invoiced for all work completed over and above the non-refundable deposit that will have been made at the time of first ordering. The balance of monies due must be paid within 30 days. Please note: any cancellation which is not formally confirmed in writing and received by Hue7 within 14 days of such instruction being issued, may be liable for the full quoted cost of the project.
Hue7 makes no warranties of any kind, express or implied, for any and all products and/or services that it supplies. Hue7 will not be held responsible for any and all damages resulting from products and/or services it supplies. Hue7 is not responsible for any loss, or consequential loss of data, or non-delivery of products or services, of whatever cause. While we take reasonable steps to investigate the materials we recommend, we accept no responsibility for the performance or quality of materials or any consequential loss arising from their failure. The customer agrees not to hold Hue7 responsible for any such loss or damage. Any claim against Hue7 shall be limited to the relevant fee(s) paid by the customer.
Hue7 reserves the right to use the services of sub-contractors, agents and suppliers and any work, content, services and usage is bound by their Terms and Conditions. Hue7 will not knowingly perform any actions to contravene these and the client also agrees to be so bound.
Hue7 and its clients agree to comply with Printers Terms and Conditions which include disclaimers for non-completion on time and the flexibility to supply quantities within 10% of the total ordered. Hue7 recommend that if an exact quantity is required, then 10% extra is added to the quantity and extra time made available should the job be delayed.
These Terms and Conditions supersede any previous Terms and Conditions distributed in any form. Hue7 reserves the right to change any rates and any of the Terms and Conditions at any time and without prior notice.
Acceptance of Quotation and Terms and Conditions
The placement of an order for design and/or any other services offered by Hue7 and validated by the customer's signature on the estimate or quotation, constitutes acceptance of the estimate or quotation and agreement to comply fully with all the Terms and Conditions and forms a Contract for Business between the signatory and Hue7.